A talented technician with extensive technical skills and customer service experience

 

Summary of Qualifications

• Bachelor of Science degree - Computer Networking
• A+ Certified
• 5 years of combined Operations and Help Desk experience
• Proven ability to effectively troubleshoot and solve hardware and software problems
• Building and maintaining a RIS server and RIS/Ghost images
• Experienced with many commercially used software products
• Complete PDA set up and training for new users.
• Currently attending classes for MCSA certificate – J. Sargeant Reynolds Community College 

Professional Experience 

Net Telcos, Inc. at Ethyl Corporation, Richmond, Virginia

Help Desk Technician 2002 – Present 

• Provide I and II level support to local users
• Provide I level support to national and international users
• Solely responsible for RIS server and new images via RIS and Ghost
• Experienced with troubleshooting Dell PCs, IBM A,T and X series laptops and HP printers
• Installation/configuration experience with all Microsoft Operating Systems
• Installation, troubleshooting and repair of all COMPAQ/HP and Dell PDA issues
• Experienced with IPASS dial in software, Nortel VPN, Cisco VPN, Office 97,2000 and XP, Lotus Notes, SAP, Cognos Powerplay, McAfee VirusScan and VirusScan PDA 2.0, Netmeeting and SMS remote tools, Arcserve, Backup Exec as well as custom, in house applications
• Strong customer service and time management skills 

New Millennium Technologies at Ethyl Corporation,

Richmond, Virginia                        

Computer Operator 1999-2002 

• Responsible for monitoring, reporting and logging all network or server problems
• Monitored and managed all automated Autosys and SAP jobs
• Monitored and managed all scheduled weekend backups as well as restoring files
• Experienced with Unix, Microsoft Windows NT Server and Windows Server 2000
• Managed user accounts during weekend shift
• Assisted Network Technicians with special requests
• Handled all server shutdowns and restarts
• Cleaned backup drives and reported any abnormalities
• Handled tape storage and retrieval
• Worked unsupervised 75% of time.  

Owens and Minor, Incorporated, Glen Allen, Virginia

Mail Coordinator, 1998-1999 

• Sorted and distributing of company mail
• Distributed incoming packages as well as shipped outgoing packages
• Metered mail
• Copied materials for teammates when needed
• Supplied copiers with paper
• Customer service 

International Mission Board, Richmond, Virginia
Supplies/Messenger Clerk, 1995 - 1998  

• Delivered all incoming packages to staff
• Delivered important documents to requested locations around the city
• Daily deposits of checks and cash to a local bank
• Stocked supply rooms for use by staff
• Delivered mail to the US Post Office.  

Dominion Virginia Power, Richmond, Virginia

Mail Clerk, 1994-1995

 

• Sorted mail for employees company-wide
• Handled certified and registered mail
• Responsible for delivery of all incoming packages
• Handled delivery of bulk mail bills to post office on a regular basis

Education

 

• Currently enrolled in MCSA Certificate program at J. Sargeant Reynolds Community College
• Bachelor of Science Computer Networking Degree, Strayer University, 2003. Graduated Magna Cum Laude.
• John Randolph Tucker High School, 1991